Collecting customer information is often a business necessity. Data collection can lead to operational efficiency, reduced costs, and better quality of services, benefitting both the organization and the customer.
It’s the responsibility of the organization that collects data to understand their legal obligations and act accordingly. Not all information must remain private, but certain types of data are subject to legal protection. For example:
Put yourself in the shoes of your clients. If you were willing to hand over sensitive personal or business information to someone, wouldn’t you want to know how that data was being used and protected? Would you be able to trust someone who was unwilling to offer such an explanation?
The National Security Agency is under fire for secret electronic data collection in the name of national security. However, if there had been greater transparency and people knew certain data was being collected while it was happening, would there have been such outrage? Your clients deserve that transparency for their own peace of mind.
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